Refund Policy

Summary

We want you to be happy with Paperkin. If you're not, contact hello@paperkin.app within 14 days of purchase and we'll work with you on a fair resolution. The specifics below describe how refunds are handled by purchase type.

1. Credit Packs ($5.99 / $17.99 / $69.99)

Credit packs are one-time purchases. Full refunds are available within 14 days of purchase provided no more than 5 credits from the pack have been used. If more than 5 credits have been redeemed, we will issue a partial refund proportional to the unused balance, or convert the remaining credits to a different product at our discretion.

2. Memberships (Personal $4.99 / Creator $8.99 / Commercial $22.49 per month)

Every membership starts with a 14-day money-back guarantee on your first charge(monthly or annual). If Paperkin isn't a fit, email us within 14 days of that first payment and we'll refund it in full, provided no more than 5 credits from that billing period have been used. Beyond that threshold we'll issue a partial refund proportional to the unused balance.

You can cancel anytime from your dashboard — no emails, no phone calls. Cancellation takes effect at the end of the current billing period, so you keep access until then, and every credit already granted stays in your account forever, even after you cancel.

Renewal charges are refundable within 14 days of the renewal date provided the credits from that renewal are unused.

3. Legacy one-time plans

Endless Canvas, Creative Studio, and Publishing House are no longer sold, but if you bought one, it is honored in full under the terms in place when you purchased — credits, monthly refills, commercial rights, and the refund terms that applied at the time of sale.

4. How to request a refund

Email hello@paperkin.app from the address on your account. Include:

• Date of purchase.
• Order or Stripe receipt number.
• A brief reason — we read every message and use the feedback.

Approved refunds are issued to the original payment method within 5–10 business days. Refunds processed by Stripe may take additional time to appear on your statement depending on your bank.

5. Service issues & failed generations

If a coloring page or book fails to generate due to a system error (not a content-policy rejection), we automatically refund the credit used. If you believe a credit was wrongly deducted, contact us and we'll investigate and restore it.

6. Chargebacks & disputes

We strongly prefer to resolve issues directly. Initiating a chargeback before contacting us may result in immediate suspension of your account pending resolution. We reserve the right to terminate accounts that initiate chargebacks in bad faith.

7. Cancelling your membership or account

You can cancel your membership anytime from your dashboard. Cancellation stops future charges at the end of the current billing period, and the credits already in your account stay yours forever. Credit packs are one-time purchases with nothing to cancel. To close your account entirely and delete associated personal data, see the Privacy Policy or email us. Closing your account does not generate a refund of unused credits.

8. Contact

hello@paperkin.app · 981 Wellington St. W, Ottawa, Ontario, K1Y 2Y1, Canada.